1. General terms and conditions of sale

The sales terms and conditions will apply to the sales operations of Reakon SolutionsIT SL with registered office at C/ Flauta Mágica Nº 14, 29006 Málaga (Spain), VAT number B-93225274, Registered in the Mercantile Registry of Málaga Volume 5082 Folio 74 Sheet MA-116189, entry 1, (hereinafter Reakon to its customers).

By accepting deliveries from Reakon, the customer accepts the sales conditions described here, in accordance with the Commercial Code.

Reakon limits its liability for lost profits or direct or indirect damages to the value of the merchandise or, as applicable, to what is determined by the Commercial Code.

The customer may not assign, transfer, or transmit to third parties the rights, responsibilities, and obligations acquired under this contract.

The customer agrees to use the confidential or sensitive information provided for its own purposes and refrain from disclosing it in whole or in part.

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and in accordance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that all data provided to our company through this sales contract will be included in an automated user file for which Reakon is responsible, with address at C/ Flauta Mágica Nº14 - 29006 Málaga (Spain).

The customer declares that the data provided to Reakon are truthful, to the best of their knowledge.

In compliance with the provisions of the second final provision of Law 9/2014, of May 9, on Telecommunications, which amends Law 34/2002, of July 11, on information society services and electronic commerce, commercial communications made electronically must be clearly identifiable as such, and the natural or legal person on behalf of whom they are made must also be clearly identifiable, without prejudice to the provisions of the regulations issued by the Autonomous Communities with exclusive competences in consumer matters.

The customer, by providing Reakon with their contact information by clicking on "I accept the processing of my data according to the purposes indicated in the basic information on data protection" and "I give my consent to receive commercial advertising communications about their products and/or services", expressly authorizes and grants Reakon their express, free, and unequivocal consent to process their personal data for the purpose of sending them offers, by sending them commercial advertising communications about their services by mail, telephone, email, SMS/MMS, WhatsApp, Telegram, or other present or future equivalent electronic means, of own or third-party products and services that may be of interest to them, and they will also be used by our company for the management, control, and computerization tasks of customers against the responsible parties (or their delegations in Spain) of the brands and products marketed.

The legal basis legitimizing this processing is the consent of the interested party, which may be revoked at any time.

In compliance with the provisions of articles 21 and 22 of Law 34/2002, of July 11, on information society services and electronic commerce, the customer may oppose the processing of their data for promotional purposes and revoke the consent given to receive commercial advertising communications by simply notifying their intention to Reakon through a simple and free procedure, consisting of sending an email to the email address reakon@reakon.es, indicating in the subject of the message "UNSUBSCRIBE" or "DO NOT SEND".

The data provided by the customer will be kept for as long as the commercial relationship is maintained or for the years necessary to comply with legal obligations.

The customer, and where applicable their representative, may exercise, before Reakon, to the extent applicable, the following rights: access to personal data, rectification, deletion (right to be forgotten), limitation of processing, data portability, opposition to processing, and not to be subject to automated individual decisions and, when processing is based on consent, the right to withdraw it at any time.

The customer, and where applicable their representative, may exercise these rights by means of a written and signed request sent to the postal address of Reakon at C/ Flauta Mágica Nº14 - 29006 Málaga (Spain) or through the email address reakon@reakon.es.

This request must contain the following data: name and surnames of the personal user, address for notification purposes, valid proof of identity in law, such as a photocopy of the national identity document, passport, or equivalent document, and clearly indicating the right they wish to exercise. In the case of representation, it must be proven by a reliable document.

The customer also has the right to lodge a complaint with the competent Control Authority (Spanish Data Protection Agency) if they consider that the processing does not comply with current regulations or that their rights regarding the protection of their personal data have been violated, especially when they have not obtained satisfaction in the exercise of their rights, through the website https://www.aepd.es

Finally, we inform you that the customer file of our company, where all your data is stored, complies with all security measures that guarantee the confidentiality and security of the processing of your data, so we guarantee the absolute security of the information you provide us with.

If any provision is considered null, illegal, or impossible to comply with, this will not affect the validity and effectiveness of the remaining provisions.

2. Orders and Deliveries

Reakon is not obligated to fulfill any order when it considers that the payment guarantees and good faith are not met. The non-acceptance of the order will be notified to the customer within one week.

Orders must be placed by email or website, and Reakon is not responsible for any discrepancies that may arise when the customer, for their convenience, places them by phone call. In any case, Reakon may require written confirmation of the order from the customer.

Reakon provides its customers with the possibility of placing orders via the internet at reakon.eu, for which it will provide a username and access keys that the customer must properly store and will be responsible for their appropriate use, and assumes responsibility for the use that those to whom they are provided may make.

Product deliveries to customers are subject to stock availability. Reakon may make partial deliveries as long as the customer agrees with prior email notice. Likewise, it reserves the right to cancel the remaining orders when the customer does not confirm the reservation of the same.

If the customer cancels confirmed orders in whole or in part, Reakon may demand payment of the corresponding compensation, including transportation and storage costs. In a fair manner, when Reakon cancels the supply of agreed and confirmed products, it must justify the reason for the cancellation or assume the corresponding compensation.

The customer must claim in writing and conclusively the quantity defects.

For obvious defects, the customer will claim at the moment of receiving the goods, and for hidden ones, they must claim within the maximum period stipulated in Article 336 of the Commercial Code.

Damages to the products caused by the transport agency must be notified immediately and noted on the delivery receipt sheet of the agency for subsequent reimbursement or replacement.

3. Prices

Prices are listed in the tariffs in force at any given time, plus applicable taxes.

Due to currency fluctuations, prices may vary upwards or downwards, therefore, Reakon reserves the right to modify prices based on changes in its costs; in any case, the customer will be notified of the possible variation.

4. Payment terms

Invoice amounts will be paid through the payment gateway provided on the website. Reakon does not issue direct debit receipts.

The party obligated to pay the monetary debt incurred will be in default and must automatically pay the interest set by Law 3/2004 of December 29, for the mere breach of payment within the established period, without the need for notice of maturity or any demand from Reakon. Any expenses incurred due to non-payment will be borne by the customer. Reakon may apply any amount received from the customer to cover possible outstanding balances, being able to apply the amount of any collection to cover the costs, expenses, and late payment interest incurred due to non-payment.

The customer agrees that claims for non-payment and outstanding debts that it may have with Reakon are assigned to other debt collection companies or insurers.

5. Reservation of ownership

The ownership of the merchandise will not be considered transferred until the total fulfillment of your payment obligation, with the domain expressly reserved in favor of Reakon Solutions IT SLU.

6. Warranties

The warranty for refurbished equipment is 2 years from the date of purchase, with the possibility of extending it up to 3 years for €49.90. Laptop batteries have a 2-month warranty as they are considered consumables, but we ensure they have a minimum duration of 2 hours in 720p videos (even if the battery does not reach 100% charge).

7. Returns

Returns of merchandise must always be authorized. The customer must adhere to Reakon's current service and complaint conditions.

You can read all the detailed information at the following link: Shipping and Returns

If you have any questions in these cases, we are here to assist you at reakon@reakon.es